Refund policy

Refund & Cancellation Policy
Cancellations

Cancellations must be submitted in writing.

Orders already in progress, custom-ordered, or installed may not be eligible for cancellation.

Refunds

Approved refunds will be processed via the original payment method used through PayGate.

Refund processing times depend on PayGate and your bank and may take several business days.

Installation costs, call-out fees, or completed work may be non-refundable.

Faulty or Defective Products

Faulty products will be handled in line with the Consumer Protection Act (CPA) and manufacturer warranties.

Heat Pumps South Africa is committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA).

Information We Collect

We may collect:

Name and surname

Contact details (email, phone number)

Address details

Payment-related information (processed securely via PayGate)

How We Use Your Information

Your information is used to:

Process orders and payments

Arrange installations and services

Communicate regarding enquiries or support

Comply with legal obligations

Data Protection

We take reasonable technical and organisational measures to safeguard your information. Payment details are handled exclusively by PayGate.

Third Parties

Your information may be shared with trusted third parties only when necessary (e.g. installers, payment processors).

Your Rights

You have the right to:

Access your personal information

Request correction or deletion

Withdraw consent where applicable

Terms & Conditions

By using this website or engaging Heat Pumps South Africa’s services, you agree to the following:

Products & Services

All products and services are subject to availability. Specifications and pricing may change without prior notice.

Installations

Installation timelines are estimates and may be affected by supplier availability, site conditions, or external factors.

Warranties

Product warranties are provided by manufacturers and are subject to their terms. Installation workmanship warranties will be specified separately where applicable.

Limitation of Liability

Heat Pumps South Africa will not be liable for indirect or consequential damages resulting from the use of our products or services, except where required by law.

PayGate Disclaimer

All online payments are securely processed through PayGate, a third-party payment processor. Heat Pumps South Africa is not responsible for any payment delays, technical issues, or service interruptions originating from PayGate or associated banking institutions.

Customers are encouraged to review PayGate’s own terms and privacy policies.

Contact Information

For any questions regarding payments, privacy, or policies, please contact us:

Heat Pumps South Africa
📧 info@heatpumpssouthafrica.co.za
📞 +27837045813