Payment Policy

At Heat Pumps South Africa, we are committed to providing secure, transparent, and reliable payment options for our customers. To ensure the highest level of payment security, all online payments are processed through PayGate, a trusted South African payment gateway.

Secure Payments

PayGate uses industry-standard security measures, including encryption and fraud prevention protocols, to protect your personal and financial information. At no point does Heat Pumps South Africa store or have access to your full card details.

All transactions are processed in a secure environment in accordance with applicable South African banking and data protection regulations.

Accepted Payment Methods

Payments processed via PayGate may include:

Credit and debit cards (Visa, MasterCard and others supported by PayGate)

EFT and other payment methods as supported by PayGate from time to time

Available payment options may vary depending on your bank and PayGate’s services.

Pricing & Payment Terms

All prices displayed on our website are in South African Rand (ZAR) unless stated otherwise.

Full or partial payment may be required prior to the supply, installation, or reservation of products or services.

Orders and bookings will only be confirmed once payment has been successfully received and cleared.

Failed or Declined Payments

If a payment is declined or fails for any reason:

The transaction will not be completed

No order or booking will be processed

Customers may attempt payment again or contact their bank for assistance

Heat Pumps South Africa cannot be held responsible for payments declined by PayGate or the customer’s bank.

Refunds & Cancellations

Refunds, where applicable, will be processed in accordance with our Refund and Cancellation Policy. Any approved refunds will be made via the original payment method used through PayGate. Processing times may vary depending on the customer’s bank and PayGate procedures.

Third-Party Payment Provider

By using PayGate, you acknowledge that PayGate is a third-party payment processor and that Heat Pumps South Africa is not responsible for any interruptions, delays, or technical issues arising from the PayGate platform.

For more information about PayGate’s security and privacy practices, customers are encouraged to review PayGate’s official policies on their website.

Contact Information

If you experience any issues with payments or require assistance, please contact us at: